Shipment Damage Claim Form

Use this form to report any damage to your order that occurred during shipping. Claims must be submitted within 48 hours of delivery and must include all required documentation, including photos and the Bill of Lading (BOL) where applicable.

Order Details

Customer Name *

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Email *

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Phone *

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Order Number *

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Shipment & Insurance

Was the shipment insured? *

Note: Claim handling and coverage may differ based on whether shipping insurance was purchased.
For insured shipments, the Buyer must pay a $50 deductible before replacements are issued.
For uninsured shipments, the Buyer must pay upfront for all replacement products and freight.
Any reimbursement is issued only if the carrier approves the claim.
Please answer accurately so we can properly evaluate your claim under our Sales Terms & Conditions.

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Delivery Date *

Used to verify the 48-hour reporting requirement.

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Delivery Inspection Requirements

Was damage noted on the Bill of Lading (BOL) at delivery? *

Warning: Our Terms & Conditions require visible damage to be noted on the Bill of Lading at delivery. Claims without BOL notation may be denied by the carrier or insurer.

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Required Documentation Uploads

Upload a copy of the signed Bill of Lading (If applicable)

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Upload photos of the outer packaging

Helps verify shipping condition.

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Upload photos of the inner packaging

Shows how the shipment was secured or protected.

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Upload photos of the damaged goods *

(Required — multiple images encouraged)

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Damage Description

Detailed description of the damage *

Include all visible defects, missing items, or irregularities.

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Eligibility Disclosure

I confirm that the information provided is accurate and understand that missing or incomplete documentation may result in denial of my claim (Sections 7.9, 7.10.1, and 7.10.6).

You need to agree with the terms to proceed

I acknowledge that this claim must be submitted within 48 hours of delivery.

You need to agree with the terms to proceed

I understand that filing a fraudulent claim may result in refusal of future service and possible legal action.

You need to agree with the terms to proceed